Returns & Refunds
No Return Policy
We are committed to providing our customers with high-quality products and an exceptional shopping experience. Over the years, we have operated under a 30 day return policy that aimed to offer flexibility and satisfaction to our customers. However, after thorough evaluation and consideration, we have decided to implement a No Return Policy for all our products effective March 1, 2024. This change is driven by several legitimate reasons:
1. Sustainability of Business Operations: We have noticed a significant increase in the volume of returned items, particularly used clothing, which has proven to be unsustainable for our business model. Managing these returns has not only impacted our operational efficiency but also our ability to maintain the quality and integrity of our inventory.
2. Product Integrity: Our catalog includes unique, custom-made, and limited items. Accepting returns on these products compromises their integrity and the high standards of quality and safety we promise to our customers.
3. Environmental Considerations: The process of handling returns, especially used clothing, contributes to increased carbon emissions from shipping and higher waste levels. Our No Return Policy is a step towards minimizing our ecological footprint and encouraging more sustainable consumer habits.
4. Cost Efficiency: The logistical and administrative costs associated with processing returns have become increasingly burdensome. Eliminating returns allows us to allocate resources more effectively towards improving product quality, enhancing customer service, and maintaining competitive pricing.
5. Health and Safety: Accepting returns, particularly of personal or hygienic items, poses health risks. Our No Return Policy safeguards the health and well-being of our employees and customers.
6. Transparency and Customer Satisfaction: We offer detailed product descriptions, high-quality photographs, and dedicated customer service to assist with informed purchasing decisions. Our goal is to diminish the need for returns by ensuring customer satisfaction from the outset.
Exceptions to the No Return Policy: We understand that exceptional circumstances, such as receiving a faulty or inaccurately described product, may arise. In these cases, we encourage customers to contact our customer service team within 30 days of receipt to discuss potential resolutions on a case-by-case basis.
Customer Service Contact Information:
- Email: anisha.ramakrishna@gmail.com
We deeply appreciate your understanding and support as we transition to this new policy. Our team remains committed to your satisfaction and is available to address any questions or concerns about this policy change.
Thank you for your continued trust.